Support Reference

Computer Safety

This section is of course just offered as a help.  Customers need to make their own decisions regarding computer safety.

It is recommended, however, that it is a good general practice to ensure backups of critical data on your computer at regular intervals.  Modifications or additions to your hard drive files or settings will always involve some risk due to the nature of Windows shared system files.  It is also recommended that computer users become familiar with Microsoft help on emergency recovery or backup systems that will allow restart of their computer after problems.

backups

It is also important to remember that data programs such as "emailaddy" (for email addresses) and "membank" for (common phrases stored and re-used) may contain data files that represent much work by a customer.  Please back up these data files on occasion in a second safe location that is also away from your main computer. Backup the files either to floppy disk, cd, another computer, or something similar.

rpsoft 2000 general policies for reliability

These are general policies by rpsoft 2000 that we try to adhere to to make our software more useable.  They of course are not guarantees, and may be subject to change in the future.

Microsoft Compatibility

rpsoft 2000 software is designed for usage with Windows operating system (98, 2000, Me, XP and likely also NT).  The important portions of the software used - the software language itself - plus the all important system loader - are both manufactured by Microsoft.  So compatibility with windows operating systems should be quite high since the main ingredients of all of the important software comes from the same corporation - Microsoft.  The system loader that we refer to is the software that determines which system subroutines a customer will need on their computer in order to run the specific programs - rpsoft 2000 programs in this case.  This Microsoft loader then loads the needed system subroutines along with the rpsoft 2000 main programs, and that all becomes part of the program loader that customers will download.  The Microsoft loader then, in the customers machines, reviews the customers system files already in their computer and makes a judgment if an need to be replaced or updated.  Since all of this thinking is again by the same corporation - Microsoft - the highest compatibility should be at hand. 

No Bugs Added

In our sold software and in our rpsoft2000.com web site, rpsoft 2000 adds no bugs, intrusive software, cookies or any other items intended to intrude or otherwise invade customer privacy.   The license agreement - one user (as many machines as one user owns and uses by themselves) and only one user per copy - is under an honor system.  Please abide by this license agreement and distribute no illegal copies.  We would like very much to continue our current trend of not adding software within our programs to guard against customer issues.  We hope that we all agree that good useable programs without nonsense are a better approach.

The above "no bugs added" is actually saying a lot, since it is common on many web sites to add web bugs, cookies or files on your computer to track your actions or cause different computer operation.  Our web site has no bugs.  Our software currently does not either.

Simple Text Files

Several of the programs contain option and help files such that customer options are remembered between usage times.  Options files are normally done by rpsoft2000 as simple text files - and stored in the same location as your program.  In fact, one could move (and we do this all of the time) the program and its associated files (after it is loaded of course) to another computer location on the hard drive where you might store data that you often wish to save or backup.

Customer Privacy and rpsoft 2000 approach to Customer Privacy

We believe that Customer privacy is a serious thing.  Comments sent into rpsoft 2000 including email addresses as well as all customer information is not shared with any other third party.  The data currently is used only to verify support questions as coming from a valid customer.  Emails sent from rpsoft 2000 will be kept reasonable.  To this date we have only sent one email - that to a customer who ordered "membank" right before a new version was available.  We offered to upgrade because of the close timing.

Warranty

THIS SOFTWARE AND THE ACCOMPANYING FILES ARE SOLD "AS IS" AND WITHOUT WARRANTIES AS TO PERFORMANCE OR MERCHANTABILITY OR ANY OTHER WARRANTIES WHETHER EXPRESSED OR IMPLIED. IN NO EVENT SHALL RPSOFT 2000 SOFTWARE BE LIABLE FOR DAMAGE OF ANY KIND, LOSS OF DATA, LOSS OF PROFITS, BUSINESS INTERRUPTION OR OTHER PECUNIARY LOSS ARISING DIRECTLY OR INDIRECTLY. ANY LIABILITY OF THE SELLER WILL BE EXCLUSIVELY LIMITED TO REPLACEMENT OF THE PRODUCT OR REFUND OF PURCHASE PRICE.
 

Support / Contact Us

Send questions to support@rpsoft2000.com. For those wishing technical support, please also send your name used when purchasing the software, the date and the location that the software was purchased. We will try and answer all questions from customers and from prospective customers as best as we can.

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