books by Ron Plachno  

UNDER-PROMISE AND
OVER-DELIVER

     
 

UNDER-PROMISE AND OVER-DELIVER

almost a direct quote from the book: 

I really believe in what the title here says even if your goal is just to have a nice day. Too often I see people who just want to make their customers smile and so they tell those customers that they can have great things and all of those great things can happen quickly. And the people do that since they want to see others smile. But after that smile, all of the good news is now gone. If you do not deliver, or even are a day late, now you are a bum. Would it not be better to tell people you will try and rush things but give a date that you are certain of? And then when the delivery date is shorter, then they are happy. Under Promise and Over Deliver.

more: 

 In industry, I have just seen too many bad examples of someone who wants to feel good this second, and then promises something that they might not be able to deliver. One of the worst cases of this is promising promotions that are not yet through, or even job offers. In many corporations, a manager needs approvals for either, including for raises, and that can get stopped along the way. And one of the most discouraging things it seems a manager can do to an employee is to promise a big raise or promotion, or perhaps even a job change, and it is not approved and does not happen. That is one way to turn a happy employee into a very angry one. And meanwhile some of us would just ask, "What was the point? Why not wait until it is definite?"
 

 
 
     
Book: Strategies I Learned Becoming A VP   Book: Strategies I Learned Becoming A VP

During my career, back when Motorola was a huge thriving company with I heard some 150,000 world wide employees, I went there from perhaps being the lowest paid engineer on staff to becoming a Vice President. And that was not an honorary title only, but a Vice President in charge of Manufacturing or Engineering of both for a large division with perhaps yearly a billion US dollars in sales. How did I do that? Well, I realized I was not born with this knowledge. I learned it from many people along the way, and tried to decide what information I was being told made sense and what information did not make sense. And I learned from some people.. who I thought were great in business. And so what is the point of this book? My goal is simply to pass on business information to others as best as I could, in order to help others who may come after me. Yes, times change, and some may have to modify the strategies here as the world continues to change. But logic does not change. And you might just find this book a good help at a reasonable price.
     
 
 

 

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